Frequently Asked Questions

For any questions regarding your balance, feel free to text (463) 229-6363 or email [email protected].

If you are locked out of your apartment and you are using a normal physical key, you will have to contact a lock smith to let you in. If you are having issues with a fob or access control panel, please contact our emergency maintenance to come assist you.

We offer lease buy-out options that depend on the time remaining on your lease. Residents will need to provide a minimum of sixty (60) day notice prior to any buy-out. We would be happy to talk through your options with you. Please call us and select the Renewal option in the call prompt to speak to someone about your options.

We do not make courtesy calls prior to a late day. It is ultimately your responsibility to make your rent payment on time. Though we want very much to make your life as easy as possible, it is still your responsibility to keep your account balance up-to-date and paid in full. Rent is due at 11:59 PM on the 5th of the month. On the 6th day, there's a 10% late fee added to your payment with an additional $5 every day after. The best way to avoid late fees is to set up an automatic rent payment through our resident portal and check to be sure your payment is posted each month through the portal. We accept payment online with your debit or credit card (processing fees are associated) or through your bank's routing and account number (free).

Please upload your insurance renewal to the portal.
Upload Here

Join hundreds of thousands of renters enjoying more financial flexibility with Flex! With Flex, you can split your rent into two payments and pay on your schedule — and so much more.

For more details, visit getflex.com to learn more!

Your rental community has partnered with Stake to offer you Cash Back when you make on-time rent payments. Plus, you’ll have access to a suite of financial tools and additional cash-back rewards.

Need help? Chat us in the Stake app or email [email protected].

Maintenance Requests

• You are required to let us know if anything is broken, not operating correctly or just doesn’t seem right. We would much rather you let us check something out that is functioning properly, than not tell us when something is broken. If you neglect to report an issue, the cost of repair or replacement may fall on you, so please…help us help you!

Cleaning Responsibility

• It is your responsibility to keep your apartment clean and free of pests. When you report a bug issue, we will place you on our list for service. Your monthly pest control fee is for situations just like this, so don’t keep this to yourselves. Self-treating can lead to further problems that could potentially inconvenience your neighbors. Don’t keep trash outside your door or on your balcony. And absolutely do not litter on the property. We have a valet who comes door to door to pick up trash five nights a week! Fines for improper trash removal can be assessed even if the compactor was full, and you placed it on the ground.

Late Fees

• We do not make courtesy calls prior to a late day. It is ultimately your responsibility to make your rent payment on time. Though we want very much to make your life as easy as possible, it is still your responsibility to keep your account balance up-to-date and paid in full.

Courteous Neighbor

• Our community accommodates everyone, and we ask that you be a conscientious and courteous neighbor. Refrain from loud parties and disturbances that would alter the enjoyable living of those around you. Of course, you cannot expect your neighbors to live exactly like you do, so be flexible and understand that living closely with one another as we do in an apartment community means we need to be flexible and understanding of our differences. If you feel that your neighbor is violating the lease with actions that limit yours or your neighbors’ full enjoyment of the community, please let the office know immediately.

Illegal Activity

• If you are aware of illegal activity, please call the police first and RIGHT AWAY! We do need to be aware, as we need to be involved, but we are not the police, and we will need their help to take care of the issue legally and permanently.

Personal Safety

• No one can guarantee your safety. It is your responsibility to protect yourself and your belongings, and no matter where you live, it’s wise to do the following: Lock your car and do not keep valuables in the open when they are unattended. Make sure to close your blinds at night and keep your front door locked. Report any suspicious activity or persons first and foremost to the police and secondly to our office.

Contact Information

• Make sure to inform us if any of your contact information changes at any time. We must be able to get hold of you in case of emergency. Let our office know immediately if you’ve changed emails or cell phone numbers.

Apartment Entry

1.  If you ask us to enter with a maintenance request. If you’ve given us a request for maintenance, this is your permission for us to enter and make the necessary repair. Please note we do not make appointments for routine service requests. You do not have to be home when we enter, but if you would like to be, then you will need to allot some time allowing us to come in to take care of your issue in the order that it was received depending on level of emergency. If you would like a courtesy call prior to entry, we will do all that we can to accommodate, but we do not guarantee the call and our completing service in your home is not dependent on your answer to the call.
2. We will enter if there is an emergency.
3.  If we have given you at least twenty-four (24) hours’ notice above and beyond routine requests, we will enter your apartment home. There are instances where a contractor or other staff will need to enter on a specific day and at a time that cannot be rescheduled. Please note that you must find accommodation for pets to be secure in these instances.

Common Areas

• Keep common hallways and areas free of debris and trash. It is never okay to leave your trash outside your door for any length of time. Likewise, if there is a spill, please clean up after yourself. We routinely clean and inspect the hallways. If there is trash by your door for any length of time, we will charge you to dispose of that trash.

Pets

• Pet owners are responsible for cleaning up after their pet after every visit outside. It is not okay to leave your pet’s waste in the grass or common spaces on our property. Please be a respectful and conscientious pet owner and clean up! There is a seventy-five dollar ($75.00)/event charge that will be added to your account if you fail to clean up after your pet.

Heating & Air Conditioning

• Keep your temperature lower in the winter and higher in the summer when you are away. It costs less money to bump temperatures up or down when you get home than to completely restart the system. Never turn off your air conditioning or heating for any reason. Your apartment should always be between 60 degrees and 75 degrees to avoid any issues like froze pipes or mold. Test your heat before it gets cold and your AC before it gets warm. Allow our team to service any issues during regular business hours as much as possible.

Fire Extinguishers

• Let the office know if you use your fire extinguisher and we will replace it immediately. Of course, we hope you don’t need to!

Breaker Pannel

• Know where your breaker panel is located and ask one of our team members to show you how to reset breakers. Often, if electricity is not working in an area of your home, it may be as simple as resetting a breaker.

Water Shut Off

• Know where your water shut off is located for your hot water heater. Should you have a water intrusion issue, shutting water off at that location can drastically reduce property damage. If your toilet is ever overflowing, start with shutting off the water behind the toilet by turning the valve. If water continues to overflow, then turn off the main water shut off valves on your water heater.

Dryer Lint Trap

• Always clean out your dryer lint trap with EVERY load of laundry.

Freezer Maintenance

• Don’t over pack your freezer as that can decrease the temperature in your refrigerator. The air in the freezer must flow freely down into the refrigerator to keep food items cool.

Carpet Cleaning

• Do NOT clean up spots on your carpet with bleach. It will remove the spot but will also remove the color of the carpet and that is only repaired through full replacement.

Dishwasher Maintenance

• Only use dishwasher tablets or dishwasher liquid gel to clean dishes. Do NOT put dish soap or any other kind of soap in the dish washer.

Garbage Disposal Maintenance

• Don’t use your garbage disposal as a trash compactor. Do not place bulk items such as peels, bones, coffee grounds, lettuce, rice, or pasta in the disposal. These items will clog the disposal and cause a not so pleasant inconvenience. Clogged disposals are not considered an emergency.

Toilet Maintenance

• Don’t use your toilet as a trash can. Paper towels, feminine products, dental floss or floss picks, condoms, flushable wipes (even though the packaging states flushable: THEY ARE NOT), cotton swabs or any other such items are not flushable and can cause a toilet clog for you and for your neighbors.

• Electric:
  Duke Energy – (800) 521-2232
  Visit Duke Energy

• Gas (If Applicable):
  CenterPoint Energy – (800) 227-1376
  Visit CenterPoint Energy

• Internet/Cable (If Applicable):

  • Spectrum: (877) 774-9942
    Visit Spectrum
  • AT&T: (877) 360-3365
    Visit AT&T

Provide Government Issued ID for Each Leaseholder.
Complete All Tasks from the Move-In Letter in Updater.

• Pay Move-In Costs
• Upload Copies of Utility Activation
• Upload Copy of Renter’s Insurance Policy (If Applicable)
  Upload Here
  Note: If you don’t have your own renter’s insurance, you will be charged $10.00/month for enrollment in the community’s policy.
• Input Vehicle Information
• Schedule Key Pickup